SHOP POLICIES

When can I expect my order to be shipped out?

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All resin and silicone products are made to order and require up to 3 weeks processing time. All other products are ready to ship and will go out within 5 business days.

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What if my product arrives damaged?

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Document the damage of the product and the packaging and contact me. If it is a multiple-produced item (such as a print or pin), I will send you a replacement free of charge. If it is a one of a kind item, such as an original painting, mask, or fursuit, I will work with the post office to retrieve the insurance on the package and give you a partial or full refund. Working with the post office can take time so please have patience if this happens.

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My package never arrived.

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If the item was returned to sender and I receive it back, I will check the address I sent it to. If you gave me a wrong address, I will be happy to send you the item for the cost of postage. If it was a mistake in the address due to my error, I will re-send it free of charge.

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If the item is not returned to sender, please contact the post office with your tracking number for more information. Often times things get a little lost and just arrive later than expected.

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Do you accept returns?

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I do not accept returns on any items, but if something arrives and there is a problem with fit or damage, please feel free to contact me.

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